FAQs

Placing an order

How do I get a quote for a custom neon sign?

Getting a quote from us couldn’t be easier! For text-based neons, we’ve got a custom quote tool that allows you to choose your text, font colours and backing style. As you design, you’ll see a total at the bottom of the tool. If it’s not quite right, or if we don’t have any fonts that you’re after, simply click ‘it’s not quite right’ and we’ll work with you until we’ve created you dream neon design

If you’d like to turn your logo or image into a neon light, head to the ‘image/logo’ tab on our custom neon page and we will get back to you with a neon ready design mockup & quote within 24 hours.

Can I supply you with my own design?

Of course? We work with many artist and graphic designers to turn pre designed artwork into neon signage. Head to ‘image/logo’ tab on our create your own page and we will work out the minimum size required and get back to you with an all-inclusive quote.

Will I see a proof of my neon sign?

For simple text-based designs ordered through our custom tool, your order will proceed straight to production based on the details placed at the time of ordering. If your sign is over 150cm (L), we will provide you with a design mockup within 24 hours following placement of your order.

For all image/logo request, you will recieve a neon ready design mockup along with your all-inclusive quote 24 hours after you have submitted your request.

Design Options

What are your neon lights made out of?

We use the highest quality neon technology on the market. Our neon lights are made with silicone flex neon rope backed onto a clear acrylic backing. Our neon flex rope is tiny LEDs encased in a silicone jacket (this allows for maximum flexibility unlike our competitors signs).

Do you offer UV printing?

We sure do! We often UV print parts of designs that are too small to be neon rope, or to give another dimension to a sign. If you have a specific request, let us know!

Is the design phase free?

We offer two rounds of design for free. If the design is still not quite right after the two rounds, a $50 non refundable design deposit will apply. The $50 will offset against the final cost if you choose to go ahead.

Pricing & Turnaround

What is the turnaround time for my order?

Our standard turnaround time is 3-5 weeks (including delivery) depending on your location. Once we have finished production, we will express post your sign at no extra cost to you. See below average shipment times depending on your location:

Brisbane 1-2 days

Melbourne 2-3 days

Sydney 1-2 days

Adelaide 2-4 days

Perth 5-7 days

Hobart 7-10 days

Darwin 2-4 days

Do you offer rush production?

Yes, we offer rush production for an additional $100. Delivery will occur within 2-3 weeks following payment. Please select priority delivery on our custom tool, or specify that you require your neon sign within 3 weeks when submitting a quote request.

What choices affect my pricing?

Our pricing is determined by three factors: amount of neon rope used, size of the sign and optional extras such as UV printing, stand etc. We don’t charge any extra for the use of multiple colours.

What does the price include?

Our prices are all inclusive and include a 240V to 12V Australian safety standard power transformer, your choice of fixtures (hanging wire, spaced wall screws or flush wall screws), cleaning cloth, gloves, in-line dimmer & remote, and free express postage.

Do you price beat?

We’re confident we’re already the most affordable neon supplier in Australia. If you happen to find a cheaper like for like quote, we will happily beat it. As our signs are all inclusive, competitor quote must include shipping, dimmer & remote, and fixture kit.

Installation

How do I install my neon sign?

Installing our neon signs is much like hanging a picture! We will supply you with your choice of fixtures (spaced wall screws, flush wall screws, or hanging wire). You’ll just need two people to install, one to hold the sign, and the other to affix it to the wall. No electrician required!

Do I need an electrician to install my sign?

No, an electrician is not required to install our signs. Our signs are powered by an RCM-certified desktop power transformer that simply plugs into the wall. You can hire an electrician if you wish to conceal the cables.

Can I order multiple fixture kits?

Yes, you can purchase an additional fixture kit for $5. Please let us know prior to production if you would like multiple fixture kits so we can plan the fixture layout accordingly.